How to open an online return request

HOW TO OPEN AN ONLINE RETURN REQUEST:

If you are a registered customer, go to your personal area and enter your "ORDER HISTORY"> "Returns", and follow the guided procedure, specifying the reason. Within 2 working days from the approval of the return, the courier in charge will carry out the collection at the address you have indicated. It is not possible to choose the day and time, if the first attempt is unsuccessful, a second attempt will be made on the next available (working) day. If you are unable to deliver your return to the courier, you can book a new home collection by contacting our customer service (clienti@le-sac.it) indicating the order number that you were unable to deliver to the courier.

In order for your return to be eligible, we remind you to print the return label that you downloaded from the site during the guided procedure and apply it on the package. We also remind you that the product you intend to return must be delivered to the courier within 14 calendar days from our return authorization.

ADDITIONAL RETURN SPECIFICATIONS:

SHOES RETURNS:

The footwear must be returned inside the relevant boxes. The return can be refused if the box is damaged. These products must be returned in their original box, carefully packed and placed in a cardboard box. Do not use the shoe box directly as packaging to ship your return or we will have to refuse it.

The footwear must never have been used. Any product testing must take place on a clean floor.

BAGS / BACKPACKS RETURNS:

Bags (men and women), backpacks, briefcases and all similar leather goods must be returned with all the original accessories included in the product (example: detachable shoulder strap, charms, etc.) and including the paper or filling used. inside the product to keep it in shape and prevent it from being damaged during transport.

RETURNS BELTS:

These products must be returned with their original box / cloth and CANNOT BE MODIFIED (eg shortened, added holes, etc.).

CLOTHING RETURN:

Each garment must be returned with all labels and tags attached, and including all original packaging and accessories (dustbags, hangers, clothes covers, etc.) received with the order.

It must never have been used, except for proof of the same. It must not have been washed, ironed, and / or treated in any way.

Swimwear and underwear (bikinis, briefs, boxers etc.) must be tried on over your personal underwear. LE SAC will take delivery of the returned products reserving the right to ascertain that they have been returned as new. To this end, it will be appropriate to cover the original packaging of the products with other protective packaging that preserves its integrity, also protecting them from writing or labels. Failure to comply with the above will result in refusal of the return and the shipping costs will be at your expense.

LUGGAGE RETURN:

The luggage product must not have been used in any way, in particular the wheels must not show the slightest sign of wear (any towing test must be carried out on a clean, indoor floor).

If the combination lock is present, it must not be changed, remaining on the initial setting "000". In case of a padlock, it must be returned with all original keys.

If possible, pack the product with the original box (as it has already been designed for appropriate protection during transport), complete with the original labels / tags, accessories, instructions for use and warranty sheets.

EXCLUSIONS:

Pursuant to art. 59 of the Consumer Code, the right of return is excluded in the event that the Consumer has purchased tailor-made or personalized products or sealed goods that cannot be returned for hygienic reasons or related to health protection and have been opened afterwards. delivery. These also include some items in the Underwear / Lingerie section, where expressly indicated in the product sheet, protective masks and disinfectant gels.