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Returns


Right of withdrawal
If a product does not meet your expectations, you can return it within 14 calendar days from the date of receipt of the goods.

Should you decide to exercise your right of withdrawal, please note that the following conditions shall be met:
- your return request shall be received within fourteen (14) calendar days from the date of receipt of the goods;
- The product must be new and unused;
- The product label must still be attached to the item
- the product must be returned in the original packaging.

To open a return request for a product purchased online, go to your personal area and access your “ORDER HISTORY”> “Returns”, and follow the procedure. We remind you that you have up to 14 calendar days from receiving the order to return an item.

To make your return suitable, we remind you to affix the return label that you downloaded from the site and printed during the procedure.

If you have purchased your item in one of the sales points, contact the cash desk and have your receipt handy.


Order return - Italy
Returns within Italy are free of charge.
Our GLS courier will pick up the package within 48 hours.

Order return - Europe
Customers shall be responsible for return postage charges for all orders within Europe (except for Italy).

The item can be mailed at your local post office or by a courier of your choice. You need to keep the shipment receipt for your reference and to track your shipment.

Returned goods must be sent to Le SAC in a single shipment to the following address:
ZUST AMBROSETTI SPA Le SAC Warehouse c/o AF ZUST, Viale Europa 50, 20090 Cusago Milano

Le SAC shall not be held liable for any loss or damages of your parcel.

Refund terms and conditions
Le SAC will reimburse the purchase as soon as the item is returned to our warehouses and inspected for integrity and suitability. Please note that shipping costs are not refunded.

Whatever payment method you used (credit card, bank transfer, PayPal, cash on delivery), the refund will be arranged within 30 days from the date of receipt of the returned item.

The refund will be issued using the same method of payment that was used to purchase the item. If payment was made by bank transfer or cash on delivery, you will be asked to provide your bank details for the crediting of the amount.


 

Our stores in Milan

Look at the map and find the nearest point of sale:
Via Carnevali. 13 
Via Brofferio. 1 
Viale Bezzi. 79 


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Shipping schedule and fees for U.K
Delivery options Cost Term
Standard

Orders under € 30.00: € 13.90

Orders over € 30.00: free shipping

7 working days
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